As 2022 gets underway, one thing is certain in this ever-changing world: companies are facing an unprecedented labor shortage of frontline workers that has led to a fierce competition for talent. And it’s forcing companies to rethink and redesign the frontline experience, starting with the first touchpoint—recruitment.  

Download our 2022 Frontline Trends Report to see how the labor shortage is permanently changing the employee experience.

This labor shortage is fueled by pandemic fatigue and rampant burnout across frontline industries. Millions of workers are quitting their jobs in what’s being dubbed as the Great Resignation. A few of the reasons workers are leaving?

Almost 1.4 million women left the labor force in order to take care of their familiesRetirement rates for older workers ramped up due to the pandemicEmployees know they can make more money by switching jobsAlso, people are just plain burnt outThis Great Resignation is changing the future of frontline workers for good.

As the economy and the workforce transition into the new normal with fewer staff, businesses must prioritize their employees’ needs.

Frontline workers and the challenges they face continue to dominate news headlines, so we wanted to make sure we had our finger on the pulse of what they want at work. 

That’s why we asked our frontline users and managers:

What they wantedWhat they worry aboutWhat motivates themWhat they love/hate about their work appsWhat our survey revealed was that frontline workers want clear communication and real operational reform. 

86% of frontliners say context around why and when things change is important for their workplace happiness.80% of frontliners say having clear goals and targets, and a way to measure performance is important for their workplace happiness. 13% of frontline managers believe big-picture context and clear targets are not effective for retention (least valued of all the options).Our findings revealed important frontline trends businesses must prepare for in 2022. Download our 2022 Frontline Trends Report for our full report!

Keep reading to get a head start in understanding how these trends will impact your workplace. 

1. Frontline Workers Expect Higher Wages – And Quicker Access To Them

It’s no surprise that compensation is the hot topic going into 2022. Frontliners know it’s a worker’s market. Which means the steep competition for talent is increasing hourly wages.

Massive corporations like Amazon and Walmart are increasing their hourly wages. And Starbucks is even offering signing bonuses. 

In addition to increased compensation, frontline workers are getting access to their earned wages faster. Businesses are partnering with apps that offer next- or same-day pay to employees so they can access their earnings when they need it. 

This is a game-changer attraction and retention approach, especially for employees the need to be paid quicker to stay afloat. 

2. Employee Recruitment Gets A Creative Overhaul

Help Wanted signs? LinkedIn posting? Job fairs? These traditional candidate sourcing and recruitment channels are no match for today’s tech-savvy workforce.  

The labor market is fierce right now, and businesses are pulling out all the stops. Here are a few examples:

McDonald’s turned to Snapchat to bring in over 3,000 job applications in just 23 hoursCompanies like Chipotle and Shopify turned to TikTok to attract Gen Z workersBestBuy introduced better child-care benefits to entice working parentsTarget announced it would cover 100% of college tuition and textbook for part- and full-time workersWhile some of these new schemes have fizzled out, others are here to stay. And they each show employers are willing to go to new lengths in the fight for frontline talent. 

3. Working Conditions Matter – So Does Context

Our Frontline Worker Survey found that working conditions for hourly workers can be a big problem. For example, manufacturing work usually means repetitive motions, long hours, and minimal personal space. And retail or hospitality jobs can consist of hours of standing or working in 100-degree kitchens.

Our Frontline Worker Survey revealed that physical discomfort remains a major issue for frontline workers. 

And, it’s not just the physical conditions. Understaffing is a top stressor for frontline workers, and unpredictable shift scheduling can make matters worse. 

Frontline employees working on understaffed teams are likely picking up the slack. But, they’d like to be supported by having better-staffed teams and more stable schedules. 

Context is also critical to frontline worker happiness. They don’t want to work in a silo. Instead, they want:

Better understanding of why and when things changeClearer goals and objectivesCloser insight into the bigger picture for the businessIn 2022, businesses will do well to incorporate important changes to their workplace, such as:

Prioritizing adequately staffed teamsCommunicating the broader vision of the company Explaining the rationale behind big changes Designing more predictable work schedulesAddressing any physical discomfort their frontline workers experience4. Less Is More: Time To Adopt A Central Work Hub

business's frontline optimized platformbusiness’s all-in-one platform is optimized to meet the unique needs of frontline teams

The frontline digital revolution is finally here. It’s exciting, but it’s also challenging to navigate. The global pandemic accelerated digital workplaces overnight. So, it’s unsurprising that there is an overwhelming amount of workplace technology at our fingertips. Businesses that adopt a complex patchwork of solutions unintentionally make work harder for employees. 

Think about it this way: you’re turning over a hotel room. However, new cleaning protocols were just introduced last night – and you noticed a leak in the bathroom. You now have to navigate three different workplace apps to:

Download the updated SOPSubmit a maintenance requestMark the room as completedIn 2022, frontline workers need a seamless, centralized platform where they can get all their work done in one place. Mobile tools like business ensure frontline employees can access everything they need no matter their location. It not only makes their work lives easier, but it helps them combat app fatigue.

5. Frontline Manager Empowerment Is a Priority

Frontline managers are critical to any business. They are often the bridge between the head office and frontline employees. They’re also key players in creating a positive work experience that keeps team members motivated and productive. 

In recent years, businesses have been focusing on frontline employees – and rightly so. But, 2022 is the year for frontline manager empowerment. 

Investing in communication and leadership training for frontline managers can pay off in spades by creating a more engaged, motivated, and happier frontline workforce.

Ready for more insights from our first-ever frontline survey? Fill out the form below to download our 2022 Frontline Trends Report today!